maxwin Platform Account Terms & Conditions for Members
This document outlines the terms under which we provide services through the maxwin platform, available to users in supported jurisdictions. By opening an account with us, you agree to these terms. We recommend reading them in full, as they establish the conditions for your account, deposits, withdrawals, bonuses, and dispute resolution.
At maxwin, we operate a gaming and sportsbook platform accessible across Indonesia and other permitted regions. Our service covers live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), slot titles (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), sports markets (Liga 1, Piala Indonesia, Piala AFF, Champions League), and esports (Mobile Legends, Free Fire, PUBG Mobile). This page sets out the core rules that govern your membership.
Our Account Opening and Verification Policy
When you join maxwin, we require verification of your identity, email address, and phone number before you can deposit or withdraw. Verification involves submitting identification documents (national ID, passport, or equivalent) and confirming your personal details. We encrypt all data and store it securely; we do not share your information without your explicit consent or legal obligation.
Verification typically completes within one business day. If we need additional documentation—for example, proof of address during account review—we notify you by email. We reserve the right to suspend or close accounts that fail verification or provide false information.
Verification is mandatory for deposit and withdrawal eligibility
We conduct verification to comply with anti-fraud standards and regional regulations. Without completed verification, your account cannot access deposit or withdrawal functions.
Deposits and Our Withdrawal Process
We accept deposits through eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, or e-wallet. Deposits settle instantly for e-wallets and within minutes for bank transfers during business hours. We display minimum and maximum amounts for each method in your account cashier.
Withdrawals are processed to the same payment method you used for deposits, ensuring traceability. We process withdrawal requests during business hours, with processing typically completing the same day. Settlement timing depends on your payment partner's schedule—e-wallets may settle in minutes, while bank transfers may take a few hours outside business hours. We place holds on unusual withdrawal requests—for example, amounts significantly larger than your typical activity or requests from new devices—to confirm they are legitimate. Our compliance team contacts you by email or phone to verify before resuming processing.
- Withdrawals must be requested before we can process them; spontaneous or scheduled withdrawals are not available
- Minimum withdrawal amounts apply per payment method and are displayed in your account
- Large withdrawals trigger manual review, which may extend processing time by a few hours
- We do not process withdrawals on weekends or public holidays outside business hours; requests submitted then begin processing the next business day
Bonus Terms and Playthrough Requirements
Our welcome offer is credited automatically upon your first deposit, provided you have completed verification. The offer is available for use across all maxwin games—slots, live tables, sports markets, and esports. We do not state fixed bonus amounts; instead, our offer scales proportionally with your deposit within our standard framework.
Bonus credit carries a playthrough requirement—a total wagering threshold you must reach before converting bonus balance to withdrawable funds. We display these terms transparently at claim time. You may decline the offer before your deposit settles if you prefer to wager standard balance only. Once claimed, bonus credit cannot be withdrawn directly; it becomes withdrawable only after the playthrough is satisfied.
We calculate playthrough contributions based on net wagers across all maxwin offerings. Losses reduce your total contribution, and different game categories may contribute at different rates.
Weekly cashback is credited every Monday morning and does not require playthrough—it is immediately withdrawable. Cashback rates increase with your loyalty tier, which progresses automatically based on cumulative activity. Tier status does not reset during idle periods; it depends on rolling total play.
Our Loyalty System and Referral Program
At maxwin, we reward consistent players through our five-tier loyalty system. Entry tier begins upon verification; progression to Silver, Gold, Platinum, and VIP tiers follows automatically based on cumulative wagering across all games. Higher tiers unlock increased weekly cashback rates, priority withdrawal processing, and exclusive tournament invitations during major events like Liga 1 finals or Piala AFF tournaments.
Our referral program allows you to earn commissions on friends' first deposits. You receive a unique referral link in your account dashboard. When your friend opens an account via your link, verifies, and deposits, we credit your commission to your withdrawable balance. Referral earnings do not expire and do not require playthrough before withdrawal.
Dispute Resolution and Service Availability
If you encounter a dispute—for example, a missing withdrawal, a bonus not credited, or an account access issue—contact our support team via email, live chat, or phone. We respond to all inquiries within one business day. Our team investigates the issue and resolves it on first contact whenever possible. If resolution requires escalation, we inform you of the next steps and estimated timeline.
We maintain service availability during business hours across all major Indonesian regions—Jakarta, Surabaya, Bandung, Medan, and Semarang. During major holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) and high-volume events, processing times may extend slightly, though we do not pause services. We notify users of any scheduled maintenance or service interruptions in advance via email and on-platform notifications.
Jurisdiction and Service Terms
maxwin services are available only where local law permits. We monitor applicable regulations in supported jurisdictions and comply with reporting and compliance obligations. Account opening and gameplay are restricted to users who are legal residents of supported regions and who meet all local eligibility requirements.
We reserve the right to suspend, limit, or close any account that violates our terms—including accounts used for fraud, money laundering, account abuse, or circumventing account limits. We also reserve the right to modify these terms with 30 days' notice. Continued use of maxwin after the notice period constitutes acceptance of the updated terms.
For questions about these terms or our policies, contact our customer support. We are committed to clear communication and transparent operation of the maxwin platform.