maxwin Casino & Sportsbook Data Care
This page describes what we collect when you use maxwin and how we keep that data protected. Unlike generic platforms, our data handling reflects the regulatory requirements of gaming and sportsbook operators—we collect identity information from every account holder, encrypt payment credentials, and audit all transaction history. We do this not to sell your information, but to comply with anti-fraud standards and jurisdictional regulations specific to online gaming.
We at maxwin maintain strict controls over which third parties can access your data and under what circumstances. Payment processors (for deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive only the information necessary to settle your transaction. Hosting providers see encrypted data at rest. No third party may use your information for marketing, profiling, or secondary purposes without your explicit consent.
This policy explains our collection practices, your rights, and how to contact us with questions or requests. We update this policy when practices change, and we notify you of material changes by email to your registered account address.
What We Collect and Why
We collect identity information—full name, date of birth, national ID number, and document scan—when you open a maxwin account. This Know-Your-Customer (KYC) process is mandatory before your first withdrawal and helps us comply with anti-money-laundering regulations. We also collect email address, phone number, and residential address for account recovery, notifications, and regulatory compliance.
We record all wagers, game outcomes, deposits, and withdrawals in your account history. This data shows us your activity across all maxwin offerings—football markets (Liga 1, Piala AFF), live-dealer tables, slots, and esports (Mobile Legends, Free Fire, PUBG Mobile). We use this history to calculate your loyalty tier, weekly cashback eligibility, and referral commissions. We also monitor your activity for fraud signals—unusual wagers, rapid account changes, or patterns that suggest account compromise.
Payment information is encrypted end-to-end
We never store full payment card numbers on our servers. Bank account and e-wallet details are encrypted with industry-standard TLS 1.2 or higher and decrypted only when processing your transaction.
We collect technical information—your browser type, device model, IP address, and access timestamps—to diagnose service issues, prevent fraud, and track which features you use most. Cookies and similar tracking tools are used to keep you logged in, remember your preferences, and analyze site usage. You may disable non-essential cookies in your browser settings without affecting core account functionality.
Our Third-Party Data Handlers
We work with service providers in specific, limited roles. Payment processors handle deposits and withdrawals but do not store your personal information on our behalf. They receive only the transaction amount, your chosen payment method, and a transaction ID. Email and SMS service providers send you account notifications and promotional messages you have opted into, but cannot access your wager history or account balance.
Our hosting infrastructure may sit outside your jurisdiction (servers may be located in regions beyond Jakarta, Surabaya, Bandung, Medan, or Semarang). We encrypt all data in transit to our servers and at rest, meaning even our hosting provider sees only encrypted data. No hosting provider, payment processor, or third-party vendor may use your data for their own purposes or share it with external parties.
- Payment processors: settle deposits and withdrawals only; no secondary use
- Hosting providers: host encrypted data; cannot decrypt or access content
- Email/SMS providers: send notifications only to addresses you have verified
- Analytics services: track site usage in aggregate form, not at individual level
- Fraud detection services: flag suspicious patterns but do not store your full history
We share your information only to the extent required by law or necessary to provide our service. No commercial third party profits from your maxwin account data.
Your Rights and Data Protection
You may request a copy of all personal data we hold about you, request correction of inaccurate information, or request deletion of your account and associated history. We respond to all data-subject requests within 30 days. For account closure, we retain your identity and transaction records for seven years to meet regulatory and fraud-investigation requirements, but we do not use this retained data for marketing or service improvement.
If you believe your account has been compromised, contact our support team immediately. We can reset your password, disable active sessions, review recent account activity for unauthorized transactions, and help you restore account control. We maintain audit logs of all password resets and account access so we can identify if third parties accessed your account without permission.
You may enable two-factor authentication (2FA) in your account settings to add a second verification layer beyond your password. 2FA is optional but recommended, especially if you use shared devices or public networks. During major promotional periods (like Idul Fitri or Idul Adha) when fraud attempts increase, we may temporarily restrict account access to verified devices only.
Cookies and Tracking
We use cookies to maintain your login session, store your language preference, and track which games you visit most often. Essential cookies cannot be disabled without losing core functionality. Non-essential cookies allow us to analyze traffic patterns, improve our site layout, and show you relevant promotions for games you have viewed. You may decline non-essential cookies in your browser or in our preference centre without affecting your ability to place wagers or withdraw funds.
Third-party analytics providers may place cookies on your device to measure overall site performance and traffic sources. These cookies do not identify you personally and cannot access your account balance or transaction history. You may opt out of third-party tracking by adjusting your browser's "Do Not Track" setting, though many sites ignore this signal.
How to Contact Us
If you have questions about your data, wish to exercise your rights, or suspect unauthorized access, contact our data protection team at [email protected] or via our in-app support chat. We also maintain a physical correspondence address in Jakarta for formal data-subject requests. All inquiries are handled confidentially and logged for audit purposes.
This privacy policy is current as of the date shown at the bottom of the page. We update it to reflect changes in our practices, new services, or regulatory changes. We notify all account holders of material changes via email. Continued use of maxwin after a policy update means you accept the new terms.